FAQs

Don't worry if you're new to ChitChat Bingo and not exactly sure how everything works. We have listed the answers to some of the most commequestion our roomies have had.

Registration and Getting Started

Q: How do I register?

A: To register, simply fill out the registration form provided. Please be accurate with the information you submit as your winnings, gifts and prizes will be sent to this name and address.

Q: How do I change or update information?

A: If you have made an error or would like to update your details, select 'My Account' from the navigation menu. You must be logged in to use this function. Alternatively, you can send your new details to customer services and we will make the adjustments. For security reasons changes to credit or debit card details must be made through Customer Support.

Q: How do I login?

A: Step 1 of the registration process requires you to type in your login name and Password. This is your login data and will have been sent to your e-mail address in a Welcome Mail. You can use these to login through the Express Login box on the home page.

Q: How do I start playing?

A: To play any of the games, you have to start by registering a bingo account. See How do I register? Once you have registered you will be able to login to the Members' Area where you can deposit money into your account and begin playing the games!

Q: The site appears distorted using my current internet browser, what’s wrong?

A: ChitChat Bingo is best experienced using the latest versions of Internet Explorer, Mozilla Firefox or Google Chrome. If you are currently using Internet Explorer 6 (IE6), we strongly recommend upgrading your browser. This will ensure you have most the up-to-date online safety and security to enjoy all the latest features on our website.

Q: Can I play for free?

A: We currently do not provide free play bingo, but a brand new FREE bingo room is on its way.

Q: I forgot my login name or password, what do I do?

A: If you've forgotten your password click on the forgot password? button in the Players Login box. On the new page that appears, you can request your password be sent to your registered e-mail address by filling in your login name and security word. Alternatively, contact Customer Support for further assistance. If you cannot remember your login name, our friendly customer service team is also happy to help you.

Security and Privacy

Q: Is it legal to play online Bingo?

A: ChitChat Bingo is brought to you by Goldbond Marketing in conjunction with its partner Spielo International (Gibraltar) Limited, which is fully licensed in Gibraltar. We adhere to a strict code of conduct. Please read our Terms and Conditions carefully before playing and check the laws of the jurisdiction in which you reside before playing. You must be over 18 to play online Bingo or any of the side games.

Q: Is my personal data safe and secure?

A: All your personal data on our site is entirely safe and secure. We use Thawte's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version. Visit www.thawte.com for more information.

We will never share your personal information with any third party companies without your prior permission.

Q: Are my transactions secure?

A: All your transactions are completely secure, using Thawte's 128 security certificate, the best internet security certificate available on the market. Visit www.thawte.com for more information.

Q: Are my credit card details safe?

A: We use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages, and cannot be obtained by anyone.

Q: How will my transactions appear on my statement?

A: If you have purchased using a credit or debit card, your transactions will appear as BINGO CASINO SPIELO Gibraltar.

Banking

Q: How do I fund my account?

A: In order to deposit into your account, you must be registered. Once registered, just log in and click on My Account. There you will find the different funding options available. Select the option that suits you best and your account will be funded as soon as the amount has been verified successfully.To find out more about our funding options visit our Banking page.

Q: What is the minimum/maximum amount I can deposit?

A: There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits by any one deposit method in any one 24 hour period.

Q: Can I play with a credit card not in my own name?

A: In order to protect the security of all our players and to remove any fraud, you can only play with a credit card that matches the name and address that you registered with.

Q: When can I request a payout?

A: The following withdrawal request conditions apply in every case:

Minimum withdrawal is £20, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Any withdrawal request in excess of £600 may require proof of identity.

Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds.

Bonus

Q: What is a Bingo Bonus?

A: Bingo Bonus is FREE money we award you for playing Bingo online. The bonuses are a gift, granted as a thank you for depositing. They are also given as prizes for playing games in the chat rooms, participating in tournaments, contests and for taking part in many other events within the Bingo community.

These Bingo Bonuses are for play only and cannot be cashed out, although winnings from them may be cashed out. In order to be eligible for the bonuses and to avoid any abuse, the following requirements must be fulfilled:

The player must have deposited money within the last 30 days (except for the Welcome Bonus which is awarded upon successful registration).

The amount in bonuses won during the chat games will not exceed the deposit bonus percentage he or she is eligible for.

Deposit bonuses must be qualified before they can be used for playing. Please see the Promotions Terms and Conditions for the qualifying requirements for each type of Bingo Bonus.

If a player attempts to withdraw all or part of their deposit before the criteria for a deposit bonus has been met the player will forfeit the entire deposit bonus.

Q: How much Bonus am I eligible to receive for each deposit?

A: Please see the Promotions page for details of the current bonuses available.

Game Play

Q: How can I trust the games to be fair?

A: We use one of the most sophisticated random number generators (RNG) in the world. We would be in breach of our license if we were even able to change the RNG.

Q: What happens if I lose connection during a game?

A: If you become disconnected during a game, the game will be played out on the bingo servers. Your balance will automatically be adjusted whether you win or lose.

Q: How do I play/purchase strips for bingo?

A: In order to play bingo, you need to be registered and have deposited funds onto your account. This will make you eligible to purchase bingo cards.

To play, just log in with your login name and password and go to the Bingo and Games lobby, where you can select which bingo room you would like to play in. Should a game be in progress, you will see a timer indicating the remaining time in each room until the next game begins. Once a game is finished, a set of randomly chosen strips will be presented to you.

Select a strip by clicking once on any ticket within the strip. It will appear highlighted when selected, and the ‘Tickets brought’ box will show the number of tickets selected. If you wish to de-select a strip, simply click on it and it will no longer be highlighted. To purchase your selected strips, click on the large ‘BUY TICKETS’ button in the Game Window.

You can also Pre-buy and Auto Buy tickets.