Socially Responsible Bingo has come of age in the United Kingdom. While there is a lot of bingo fun to be had at Chit Chat Bingo, we dont want it to be the case of having too much fun. We are a UK Licensed Bingo site and need to ask some pretty personal questions to ensure our Social Responsibility charter is met.
As a new addition to document requests dictated by the UK Gambling Commission, we send out regularly to our players. We ask players from time to time to provide the Source of Funds details.
Here we answer questions of why we require this information from you.
Yes, we can confirm that this is a genuine request.
From time to time, we may need to request information from you that could be regarded as “personal”, but this is to abide by all UK Gambling Commission regulations. We guarantee that we will never share this information with any unauthorised third party.
We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company. Still, it is a clear licencing requirement from the Gambling Commission of Great Britain.
Therefore, when certain limits and thresholds are reached, it may become necessary to ask you to provide evidence to confirm the source(s) of funds they use.
We are not alone in seeking this type of information from customers, and, likely, other betting operators will also request this information from you when your spend/play reaches equivalent levels.
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be
Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
A Trust deed clearly showing a regular entitlement to funds;
An account statement showing funds recently won from another company;
A dated proof of an award/payment made to you;
Other clear evidence that would support “affordability” concerning your business with us.
All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.
We have a professional & dedicated team who work to review and assess all information received to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our bingo sites.
We fully understand that some of our customers have complex financial circumstances, making this request more challenging to cooperate with. However, please know that we must always adhere to all UK Gambling Commission licencing requirements.
Unfortunately, if you cannot provide us with sufficient information, we will not accept any other play from you until we have received the requested information. This is a legal requirement that the UK Gambling Commission has to ensure the wellbeing of players. We would gladly reconsider this position if you can provide the requested information at any point in the future, so we truly hope to reach a mutually acceptable level of proof in the least intrusive fashion as we value your business.
Please include your username and/or account number with any documents that are sent to us. The simplest way to share the documents is directly through the cashier:
You can upload documents through the cashier. On your PC, visit the tab on the left-hand side named ‘More’, click on “ID Verification”, and upload your document.
On mobile, click on ‘Deposit’, on the bottom tab named ‘More’, click on “ID Verification”, and upload your document.
Alternatively, you can send by email (sending through the cashier is preferable)
Take a photo of the document with your camera phone.
Open your email account.
Create a New Email
Attach the photo
Enter: [email protected] in the ‘To’ address bar at the top of your email and press ‘Send.’
Chit Chat Bingo wants our Online Bingo site to be a place of entertainment and implements the UK Gambling Commission rulings gladly. We do this to ensure player safety.