While there is a lot of fun to be had at Chit Chat Bingo, we dont want it to be the case of having too much fun. We are a UK Licensed Bingo site and need to ask some pretty personal questions at times to ensure our Social Responsibility charter is met.
As a new addition to document requests as dictated by the UK Gambling Commission we send out regularly to our players, we do ask players from time to tome to provide Source of Funds details.
Here we answer questions of why we require this information from you.
Yes, we can confirm that this is a genuine request.
From time to time we may need to request information from you that could be regarded as “personal”, but this is to abide by all UK Gambling Commission regulations, and we guarantee that we will never share this information with any unauthorised third party.
We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company. Still, it is a clear licencing requirement from the Gambling Commission of Great Britain.
Therefore, at times when certain limits and thresholds are reached, it may become necessary for us to ask you to provide evidence to confirm the source(s) of funds they use.
We are not alone in seeking this type of information from customers, and, likely, other betting operators will also request this information from you when your spend/play reaches equivalent levels.
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be
All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.
We have a professional & dedicated team who work to review and assess all information received to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our bingo sites.
We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please know that we must always adhere to all UK Gambling Commission licencing requirements.
Unfortunately, if you cannot provide us with sufficient information, we will be unable to accept any further play from you until we have received the requested information. This is a legal requirement that the UK Gambling Commission has in place to ensure the wellbeing of players.
We would gladly reconsider this position if you are able to provide the requested information at any point in the future, so we truly hope that we can reach a mutually acceptable level of proof in the least intrusive fashion as we value your business.
Please include your username and/or account number with any documents that are sent to us.
The simplest way to share the documents is directly through the cashier:
Alternatively, you can send by email (sending through the cashier is preferable)